Privacy Policy of Monro Casino
In this Privacy Policy, Monro Casino explains what personal data is collected when using the service, how it is processed, and what rights you, as a data subject, have. This information applies to the use of the website, the creation of a player account, deposits and withdrawals, and contacting support.
1. Data Controller and Scope
The data controller responsible for data processing is the operator of Monro Casino, who technically provides and manages the online casino. This policy applies to all areas of the service through which you access the casino – regardless of whether you play on a desktop, tablet, or smartphone.
2. Types of Data Processed
The categories of data processed include, in particular, master data such as name and date of birth, contact data such as email address and phone number, contract data such as account ID and transactions, usage data such as logins and game history, and payment data related to deposits and withdrawals. Depending on the situation, documents for identity verification, such as copies of ID cards or proof of address, may also be collected.
3. Purposes of Processing at Monro Casino
Data processing is carried out for the provision of the player account, the execution of games, the processing of payments, the fulfillment of legal obligations such as fraud prevention and anti-money laundering regulations, and for responding to inquiries. Furthermore, pseudonymized data may be used for statistical evaluations and to improve the service, optimizing processes and game selection.
4. Legal Bases
Depending on the processing situation, Monro Casino relies on different legal bases. These include, in particular, the fulfillment of contracts for operating the player account, legal obligations regarding retention and reporting rules, legitimate interests in protecting IT infrastructure and preventing misuse, and your consent for optional newsletters and marketing profiles. The relevant legal basis will be made transparent within the context of the specific processing activity.
5. Storage Duration and Deletion
Personal data is stored only for as long as necessary for the purposes of processing or as required by legal regulations. This particularly applies to retention periods for transaction and booking data. Subsequently, the information is deleted or further used in anonymized form, to the extent legally permissible. Criteria for determining the duration include legal deadlines, contract terms, and the purpose of the respective processing.
| Data Type | Example | Typical Duration | Purpose | Deletion Concept | Specifics |
|---|---|---|---|---|---|
| Account Data | Player Account | As long as account is active | Platform operation | Deletion possible after termination | Further retention periods may apply |
| Transactions | Deposits and Withdrawals | Several years | Legal obligations | Archiving after period | Subject to financial regulations |
| Support Cases | Chats and emails | 1–3 years | For record-keeping | Regular cleanup | Useful for follow-up questions |
| Log Data | Logins, IP addresses | Limited time | Security | Automatic truncation | Can be aggregated into statistics |
| Marketing Data | Newsletter | Until consent is withdrawn | Promotional information | Deletion after unsubscription | Revocation possible at any time |
| Identity Documents | ID, Utility Bill | Until the end of legal retention periods | Proof of identity | Deletion or redaction thereafter | Secure storage required |
6. Recipients and Processors
To provide its services, Monro Casino collaborates with service providers, for example, in payment processing, hosting, analytics, or identity verification. These companies process data only within the scope of contractual agreements and are subject to strict confidentiality and security requirements. Data is only disclosed to authorities if legally required or if corresponding orders are in place.
7. Security and Technical Measures
To protect data, Monro Casino employs technical and organizational measures such as encrypted connections, access restrictions, logging of security-relevant events, and regulated authorization concepts. As a user, you can contribute by using strong passwords, securing access to your devices, and logging out after a session. Security measures are also regularly reviewed and adapted to new threat situations as needed.
8. Your Rights as a Data Subject
Depending on the legal situation, you have the right to information about stored data, correction of inaccurate data, restriction of processing, deletion under certain conditions, objection to specific processing activities, and data portability. You can direct inquiries regarding these rights to the support team of Monro Casino, who will forward them to the relevant departments. In case of ambiguities, you will also receive information on the legal bases and possible complaint procedures.
9. Cookies and Similar Technologies
Cookies and similar technologies may be used to provide the service. Technically necessary cookies ensure login functionality and basic security features. Optional cookies, for example, for statistics or marketing, are only set if you consent. You can adjust and change your selection at any time via the corresponding settings in the cookie banner and your browser.
10. Changes to this Privacy Policy
Monro Casino may update this Privacy Policy if legal requirements or internal processes change. The current version will always be available on this page. In the event of significant changes, the casino will also inform you appropriately, for example, via a notice in your account or upon your next login. This allows you to understand how data processing evolves over time.